WhatsApp AI Assistant
When it cannot, it tells you.
And you take over the chat.
A complaint, a question it cannot answer or someone asking to talk to you: the AI assistant stops in that chat, lets you know on WhatsApp and you carry on from the dashboard or from your phone.
It stops
and lets you know
As soon as it sees that a person is needed, it stops answering in that chat, tells the customer it has already let you know and sends you a WhatsApp from Listo's number.
I want to talk to a person, yesterday's order arrived cold
Aria
Sure. I've already let the La Mera Mera team know; they'll answer you right here in a moment.
Aria stopped in this chat, 12:48
Listo
Marisol Pérez asked to talk to a person at La Mera Mera. Open Listo to follow the chat, or reply to her from your WhatsApp.
You take over the chat
from the dashboard
In Conversations you see who needs attention and why. You take over the chat and write as the business; your customer stays in the same thread as always.
Conversations
1Need attention
I want to talk to a person, yesterday's order arrived cold
Asked for a person
The AI assistant is answering
Sure: 2 tortas de pierna and a jamaica, $200. Cash or card?
Taking the order
Confirmed! It will be ready at 13:10.
Order accepted
Or you reply
from your phone
If you reply from WhatsApp Business, the AI assistant steps aside in that chat on its own. You don't have to open anything.
I want to talk to a person, yesterday's order arrived cold
Aria
Sure. I've already let the team know; they'll answer you right here in a moment.
La Mera Mera
Hi Marisol, it's David. Sorry about yesterday, I'm sending you another cubana right now at no charge.
You replied from your phone: the AI assistant stepped aside in this chat
You hand it back
whenever you want
Tap "Give it back to the AI assistant" or mark it resolved. If you do nothing, it comes back on its own 30 minutes after your last message and carries on with whatever was left pending.
If you do nothing, it comes back on its own 30 minutes after your last message.
What happens when it can't
It lets you know and waits
The chat shows up as "needs attention" and you get a WhatsApp. The customer knows a person is going to answer.
Nobody is left waiting in silence
The customer always gets an answer, even when the AI assistant cannot help: it tells them a person from the restaurant will be with them in a moment.
Outside opening hours
When you are closed it replies with whatever you write and, if you want, takes orders for when you open.
With your name and your tone
It introduces itself however you like: the name, the greeting and the tone are yours, and you change them whenever you want in Settings.